Enterprise Delivery Lead

The role

You will run complex customer engagements from kickoff to go-live. You will own the project plan, manage stakeholders, and coordinate Legal and Deployment Engineers.

What you will do

• Run complex customer engagements end to end from kickoff through go-live to handover
• Build and own the project plan including scope, milestones, dependencies, owners and timelines
• Be the customer's main point of contact for delivery
• Coordinate Legal Engineers and Deployment Engineers
• Sequence work to resolve dependencies
• Run kickoffs, steering committees and status reporting with General Counsel, Legal Ops, IT and procurement
• Align stakeholders with competing priorities
• Manage scope and document decisions, actions and changes
• Identify delivery risk early and act on it
• Escalate to the VP of Transformation when an engagement needs intervention

Required qualifications

• Experience running complex enterprise technology implementations or programmes
• Track record of delivering multi-workstream projects on time with many stakeholders and dependencies
• Confident with senior stakeholders including General Counsel, CIOs and procurement
• Technical enough to understand integrations, SSO and configuration
• Strong understanding of how in-house legal teams work, or the curiosity to learn it quickly
• Disciplined about scope, governance and documentation
• Calm under pressure
• Clear, concise written and verbal communication

Nice to have

• SaaS experience
• Legal tech experience

About the company

Wordsmith is building the legal operating system for in-house teams. It is backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others.