Customer Onboarding and Enablement Lead

The role

The Enablement Lead owns customer onboarding, training, and enablement end to end. You will teach lawyers, business users, and admins how to use the Wordsmith legal operating system through live sessions, self-paced academies, and in-app guidance.

What you will do

• Own customer onboarding and design the journey to capability.
• Build curriculum for Legal AI fundamentals.
• Lead live training sessions, product walkthroughs, and feature deep dives.
• Create online certifications and learning paths for a self-paced academy.
• Maintain the enablement library of guides and product overviews.
• Run programmes to re-enable customers where adoption has stalled.
• Equip customer champions and admins to teach their own colleagues.
• Work with Product to build in-app guidance and prompts.
• Define and track metrics to measure learning effectiveness.
• Partner with Transformation, Customer Success, Support Engineering, and Product teams.

Required qualifications

• 3–5 years in customer enablement, training, onboarding, customer education, implementation or a similar customer-facing role where teaching was central.
• Ability to design learning and turn complex products into curriculum.
• Confidence in front of a room, in person and on video, with senior lawyers and day-to-day users.
• Experience building self-paced content including courses, certifications, guides, and video.
• Clear, warm communication style.
• Strong organisation to run several programmes and content deadlines.
• Comfort with reading product-usage data.
• Curiosity about AI and legal technology.
• Strong learning mindset.

About the company

Wordsmith is building the legal operating system for in-house teams. More than 500 companies use Wordsmith, and it is backed by over $100M from investors including Index Ventures, General Catalyst, and Highland Europe.