Account Manager

United States & Canada, Remote. Posted 2 months ago

The role

You will own the expansion of complex accounts by deepening product adoption and uncovering new use cases. You will build relationships with engineering and product leaders to drive renewals, upsells, and multi-product expansion.

What you will do

Own a book of strategic accounts end to end including retention, renewal, and expansion targets
Build and execute account growth plans
Proactively surface expansion opportunities by understanding customer roadmaps and architecture
Lead commercial conversations from initial opportunity through pricing, negotiation, and close
Drive adoption of the full WorkOS platform across new teams, products, and geographies
Partner with Sales, Support, and Engineering to remove technical blockers
Run executive business reviews
Forecast accurately and maintain pipeline hygiene
Feed structured expansion signal back to Product
Help build playbooks, content, and processes

Required qualifications

5+ years in account management, customer success, or sales at an enterprise level
Demonstrated ownership of expansion, upsell, or net revenue retention targets
Strong product sense
Ability to lead complex integration and architecture conversations
Familiarity with APIs and the ability to explain API concepts
Familiarity with SQL
Comfort navigating multi-threaded relationships
Strong written and verbal communication skills
Commercial instincts
Operations-savvy mindset
Strong organizational skills
A self-starting mindset

Benefits

Healthcare coverage for you and your family, including medical, dental, and vision
Parental leave
Paid-time off
Fully remote working arrangements
401k matching
Competitive Equity
FSA, ST/LT Disability, Voluntary Life
Carrot fertility benefits
20 days paid vacation
10 holidays
Unlimited sick leave
12 weeks fully paid parental leave

About the company

WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Their platform powers authentication, identity, authorization, and other critical infrastructure.