AI Automation Engineer

The role

You will partner with contractors and office managers to map undocumented workflows and turn them into AI-powered automations. You will build, deploy, and maintain these automations using workflow tools and agentic tooling to ensure they handle real-world business tasks.

What you will do

• Join onboarding calls, shadow SOMs, and sit with owners to learn business operations
• Map undocumented workflows and create clear specs for the system
• Build automations using workflow builder, automation engine, and agentic tooling
• Own automations in production and manage error handling and fallbacks
• Identify patterns across accounts to help generalize workflows
• Bring field learnings back to the product roadmap
• Lead discovery calls with owners and SOMs

Required qualifications

• Clear process thinking to map and simplify complex operations
• Technical fluency with AI tooling, prompting LLMs, and workflow tools like Zapier, Make, or n8n
• Ability to read API docs and understand system capabilities
• Comfort leading discovery calls and presenting builds to customers
• High bar for quality regarding error handling and reliability

Nice to have

• Trades / SMB industry experience
• Experience in the trades or field service
• Hands-on familiarity with an FSM platform like HouseCall Pro, ServiceTitan, or Jobber
• Familiarity with QuickBooks or small-business bookkeeping

About the company

WorkHero is building the AI-powered back office for the skilled trades, starting with the HVAC industry. They have raised over $8M in funding to automate back-office workflows for small business owners.