Account Manager - Last Mile, Logistics & Warehousing

The role

The Account Manager will build and maintain long-term relationships with clients in the last-mile, logistics, and warehousing sectors. You will manage a portfolio of accounts to ensure they have the necessary workforce to meet operational needs.

What you will do

• Serve as the lead point of contact for all account management matters
• Build and maintain relationships with site and warehouse managers and other stakeholders
• Develop an understanding of client operating environments to meet workforce needs
• Maintain and grow client contracts and identify expansion opportunities
• Develop trusted advisor relationships to align solutions with operational goals
• Ensure timely and successful fulfillment of shifts in line with client expectations and SLAs
• Communicate progress of workforce initiatives to internal teams and client stakeholders
• Forecast and track key account metrics
• Prepare regular account health reports and business reviews
• Collaborate with Sales and Ops teams to identify growth and meet demand

Required qualifications

• 3-5+ years of proven experience as an Account Manager, ideally within logistics, warehousing, last-mile delivery, staffing, or workforce solutions
• Strong understanding of warehouse, fulfillment, and delivery operations, labor dynamics, and staffing challenges
• Demonstrated ability to communicate, present, and influence stakeholders at all levels
• Solid experience with CRM software (Salesforce or similar) and Google Suite
• Track record of delivering client-focused solutions and hitting retention and growth targets
• Ability to juggle multiple accounts and competing priorities
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication skills

Nice to have

• Experience managing multi-site or enterprise accounts
• Undergraduate degree

Benefits

• Competitive base salary + commission with clear OTE upside
• Equity
• Remote work culture with opportunities for coworking in SF, NY, Seattle & Toronto
• In-person company offsites
• Medical, dental, & vision coverage
• Flexible time off
• 401(k)
• WFH stipend to support your home office needs

About the company

WorkWhile is on a mission to help workers earn a better living and live better lives. The company identifies hourly workers and matches them with shifts that fit their skills, location, and life.