Account Manager - Merchandising, Retail & Auto

The role

The Account Manager will build and maintain long-term relationships with clients in the merchandising, retail, and auto sectors. You will manage a portfolio of accounts to ensure they have the necessary workforce for operations, resets, and peak seasons.

What you will do

• Serve as the lead point of contact for all account management matters
• Build and maintain relationships with store operations, district, merchandising, DC, and HR leaders
• Develop understanding of client environments to proactively meet workforce needs
• Maintain and grow client contracts and identify upsell opportunities
• Develop trusted advisor relationships with key accounts
• Ensure timely and successful fulfillment of shifts in line with client expectations and SLAs
• Communicate progress of workforce initiatives to internal teams and client stakeholders
• Forecast and track key account metrics including fill rates and revenue growth
• Prepare regular account health reports and business reviews
• Collaborate with Sales and Ops teams to identify growth and meet client demand

Required qualifications

• 3-5+ years of proven experience as an Account Manager
• Strong understanding of retail operations, labor dynamics, and staffing challenges
• Ability to communicate, present, and influence stakeholders at all levels
• Solid experience with CRM software (Salesforce or similar) and Google Suite
• Track record of delivering client-focused solutions and hitting retention and growth targets
• Ability to juggle multiple accounts and competing priorities
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication skills

Nice to have

• Experience in automotive is a plus
• Experience managing multi-location or enterprise accounts is a strong plus
• Undergraduate degree preferred

Benefits

• Competitive base salary + commission with clear OTE upside
• Equity
• Remote work culture with opportunities for co-working in SF, NY, Seattle & Toronto
• In-person company off-sites
• Medical, dental, & vision coverage
• Flexible time off
• 401(k)
• WFH stipend to support your home office needs

About the company

WorkWhile is on a mission to help workers earn a better living and live better lives. The company identifies hourly workers and matches them with shifts that fit their skills, location, and life.