Implementation lead

The role

You will lead end-to-end deployments of Watershed for large and complex strategic accounts. You will design scalable systems, manage customer relationships, and coordinate cross-functional work to drive customer success.

What you will do

• Own and deliver implementations from kickoff to wrap-up
• Serve as the customer's primary point of contact during implementations
• Design creative solutions that meet customer needs
• Develop a deep understanding of Watershed's product and services
• Conduct enablements for customers on using complex Watershed features
• Coordinate internal and customer teams and manage timelines
• Act as the voice of the customer to product and engineering
• Build scalable playbooks, tooling, and processes

Required qualifications

• 3-6+ years in management consulting, solutions, or software implementation
• Experience leading customers through complex programs or projects
• Ability to learn new concepts quickly
• Ability to thrive operating in a high-volume environment
• Systems thinker
• Excellent communication with technical and non-technical audiences
• Ability to work on multiple workstreams simultaneously
• Ability to identify risks and drive mitigation plans
• Early adopter of AI solutions

Nice to have

• Experience at a B2B SaaS company

About the company

Watershed is the enterprise sustainability platform used by companies to manage climate and ESG data and drive decarbonization.