Service delivery manager

The role

You will own the end-to-end delivery of Data Ingestion service packages. This involves scoping data landscapes, managing timelines, and controlling service hours to accelerate customer time-to-value.

What you will do

• Own end-to-end delivery of Data Ingestion service packages
• Run kickoff, define scope and success criteria, and build project plans
• Manage execution through completion and hand off to post-go live teams
• Lead discovery to understand customer data sources, formats, owners, and quality constraints
• Coordinate with partners on potential solutions
• Set clear timelines and sequence dependencies across internal and customer teams
• Hold internal collaborators and customers accountable to milestones
• Track work against quoted hours and forecast burn
• Identify out-of-scope requests and manage change
• Proactively surface risks and drive mitigation plans

Required qualifications

• 3-6 years of experience delivering client services in B2B software or consulting
• Experience directly owning client relationships
• Detail-oriented with strong organization skills
• Ability to identify risks proactively and solve problems in a structured manner
• Ability to learn quickly and operate well in ambiguity

About the company

Watershed is the enterprise sustainability platform used by companies to manage climate and ESG data and drive decarbonization.