Manager, customer data services

The role

You will lead a team of seven Data Specialists in the Mexico City branch. You will manage team quality and responsiveness, coach staff on communication, and drive strategic initiatives including AI integration.

What you will do

• Lead and develop a high-performing team of seven Data Specialists
• Own team quality and responsiveness metrics
• Coach team on communication and customer-facing skills
• Step onto customer calls when coverage is needed
• Drive day-to-day team operations and manage capacity
• Support team with data problems and scaling solutions
• Own strategic initiatives to improve quality and efficiency
• Lead the team through the AI transition
• Foster cross-functional collaboration with other leadership
• Embody and champion operating principles in the Mexico City office

Required qualifications

• 8+ years of professional experience
• 2+ years of demonstrated success managing a services, operations, or customer-facing team
• Proficient in Excel
• Experience leveraging AI to drive efficiency
• Fluent in written and verbal English
• Willing to work from an office 4 days per week

Nice to have

• SQL skills
• Python skills

About the company

Watershed is an enterprise sustainability platform used by companies to manage climate and ESG data and produce metrics for reporting. The company has offices in several global cities and remote team members across the US and Europe.