Customer success manager, enterprise

The role

Customer Success Managers partner with Mid-Market and Enterprise accounts to transform how they operate. You will own the commercial health of a book of business and help customers achieve sustainability goals using the platform.

What you will do

• Own the commercial health of your book, driving retention and identifying opportunities for growth.
• Build trust with key stakeholders and executives.
• Help customers achieve sustainability goals and map work to business outcomes.
• Serve as the voice of the customer and provide internal feedback to product and services teams.
• Proactively identify risk and develop mitigation plans with cross-functional partners.

Required qualifications

• Proven success building relationships, especially with enterprise customers at an executive level.
• Experience working on customer-facing work at the enterprise level.
• Excellent communication skills, both written and verbal.
• Commercially fluent, partnering with Sales on renewals and expansions.
• Highly organized, managing a larger portfolio of enterprise accounts while driving outcomes.
• Curious and adaptable.

About the company

Watershed is the enterprise sustainability platform used by companies to manage climate and ESG data and drive decarbonization.