Staff Program Manager, Teleoperations

The role

The Staff Program Manager owns the robot pilot program. This includes managing pilot tryouts, training cohorts, and performance measurement for a 2,000+ pilot operation.

What you will do

• Own the pilot program including tryouts, training cohorts, and performance work
• Define KPIs and measure performance using telemetry and task times
• Close the loop from data to action
• Partner with Fleet Operations to solve robot allocation for training and live deployments
• Partner with Southeast Asia leadership team on organizational structure and shift-operations improvements
• Translate performance findings into concrete changes with hardware and software engineering teams

Required qualifications

• 4+ years running a distributed or offshore workforce program at scale
• Experience in recruiting, training, or performance management at a consulting firm or technology company
• Experience writing SOPs
• Experience owning quality/process for an operations team
• Strong data-analysis skills
• Comfort with messy real-world data
• Clear written and verbal communication skills
• Willingness to work hard in a scrappy environment

About the company

Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.