Program Manager, Teleoperations

The role

The Program Manager, Teleoperations runs the day-to-day work of the robot pilot program. You will manage pilot tryouts and training, track performance, and report on KPIs.

What you will do

• Run tryouts and training sessions for new pilots
• Track pilot performance
• Pull and report on KPIs such as telemetry and task times
• Follow SOPs and flag where they break down
• Help update SOPs
• Coordinate with Fleet Operations on day-to-day robot allocation for training
• Escalate performance findings to the program lead and to hardware/software engineering

Required qualifications

• 1-2 years of experience in an operations, program-support, or offshore-workforce role (recruiting, training, or performance tracking)
• Comfort working from SOPs and following a defined process closely
• Strong data-analysis skills and comfort with messy real-world data
• Clear written and verbal communication skills
• Willingness to work hard in a scrappy environment

About the company

Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.