Manager, Account Management

The role

You will lead and scale a team of Account Managers responsible for customer retention and expansion. You will coach the team, own operational rigor, and build out the Account Management function.

What you will do

• Own team-level retention and expansion targets
• Recruit, hire, and ramp new Account Managers
• Run a consistent coaching cadence
• Maintain forecasting rigor across the team's book of business
• Partner with RevOps/Sales leadership to refine segmentation and health-scoring models
• Spot systemic churn patterns and drive proactive intervention playbooks
• Document SOPs, templates, and processes
• Design a distinct motion for smaller or early-stage accounts
• Collaborate with Support, Product, and Engineering to resolve customer issues
• Partner with Sales and Activations leadership for account strategy

Required qualifications

• Minimum 4-5 years of B2B account management, customer success, or sales experience
• At least 2-3 years directly managing a quota-carrying team
• Proven track record of leading a team to meet or exceed retention and expansion targets
• Strong coaching instincts
• Experience building or improving account management processes, playbooks, or tooling
• Comfort with forecasting and reporting rigor
• Fluency with a modern CS/sales stack (e.g., Salesforce, Metabase, Pylon, Linear or equivalent)
• Excellent communication and stakeholder management skills
• High adaptability and comfort with the pace and ambiguity of an early-stage startup

Nice to have

• Experience managing account managers who serve early-stage startup or high-growth B2B SaaS customers
• Background scaling an Account Management function through a period of rapid headcount growth
• Experience designing compensation structures, quota frameworks, or account segmentation/tiering models

Benefits

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Matching
• Flexible PTO
• Commuter Benefits
• Catered Lunch Daily
• Quarterly Offsites

About the company

Warp is the AI-native Employee Management Platform for ambitious companies. It provides HRIS, payroll, benefits, IT, and tax compliance on one platform.