Account Manager

The role

You will own strategic customer relationships and drive business outcomes across a portfolio of accounts. You will ensure customers maximize value from payroll and tax solutions while identifying growth and expansion opportunities.

What you will do

• Drive revenue across your book of business by owning retention, expansion, and growth.
• Hit and exceed a quarterly expansion target from opportunity identification through signed contract.
• Run structured QBRs with customers to review health metrics and advance active deals.
• Proactively identify churn risk through health monitoring and execute targeted interventions.
• Develop a deep understanding of customer business needs to deliver consultative guidance.
• Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues.

Required qualifications

• Minimum 2-3 years of new business sales or account management experience in a B2B organization
• Proven track record managing a book of business and driving retention, expansion, and customer satisfaction
• Strong business acumen with the ability to anticipate customer needs and tie product usage to business outcomes
• Experience running executive-level business reviews and presenting data-driven recommendations
• Excellent communication and interpersonal skills
• Highly organized with the ability to prioritize strategically across a large portfolio
• High adaptability and comfort with the pace and change of an early-stage startup

Nice to have

• Background working with early-stage startup customers or in high-growth B2B SaaS
• Experience building customer success processes and playbooks from the ground up
• Track record of consistently exceeding retention and expansion targets
• Technical aptitude with ability to quickly learn complex products

Benefits

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Matching
• Flexible PTO: Uncapped flexible PTO.
• Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
• Catered Lunch Daily
• Quarterly Offsites

About the company

Warp is the AI-native Employee Management Platform for ambitious companies. It provides HRIS, payroll, benefits, IT, tax compliance, and more on one platform.