Customer Activations Manager

The role

You will own the customer journey from signed contract through onboarding graduation. You will run structured implementation tracks for companies ranging from small startups to 200+ person organizations.

What you will do

• Own every new customer onboarding end-to-end from signed contract through graduation.
• Execute tiered onboarding tracks calibrated to company size.
• Drive first payroll on the first eligible pay cycle.
• Certify graduation through stakeholder engagement, training, and feature adoption.
• Manage a portfolio of concurrent implementations.
• Execute against tier-specific templates, escalation paths, and graduation checklists.
• Partner cross-functionally with Engineering, Tax Ops, and Support.
• Feed structured product feedback from implementation into the product team.
• Continuously improve onboarding templates, escalation paths, and graduation criteria.

Required qualifications

• At least 3+ years of experience in implementation, customer success, or project management in a B2B SaaS organization.
• Track record of hitting activation or onboarding KPIs.
• Organized, process-driven, and calm under pressure.
• Strong communicator.
• Ability to calibrate approach by company size.
• Experience with payroll, HR tech, or fintech products.
• A builder's mindset.
• High agency and a genuine bias for action.

Nice to have

• Familiarity with HRIS systems, accounting software (e.g. QuickBooks, Xero), or payroll platforms.
• Experience at an early-stage or high-growth company where the playbook was still being written.
• Track record owning implementation metrics end-to-end with specific numbers attached.

Benefits

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Matching
• Flexible PTO
• Pre-tax commuter benefits for NYC office
• Catered Lunch Daily
• Quarterly Offsites

About the company

Warp is the AI-native Employee Management Platform for ambitious companies. It provides HRIS, payroll, benefits, IT, and tax compliance on one platform.