Claims Associate

The role

The Claims Associate will handle pension plan claims related to illness, injury, or death. You will manage member contact, claim intake, decision preparation, and benefit payments.

What you will do

• Be the first point of contact for members and beneficiaries after a claim is filed
• Send members checklists and follow up on missing information
• Keep members and employer HR Managers informed
• Check coverage, waiting periods and plan conditions
• Prepare decisions on straightforward claims
• Pass cases needing medical judgement to an external advising doctor
• Prepare benefit calculations and payments
• Follow up on ongoing cases and changes in member situations
• Close cases with a final message
• Keep case files complete and up to date

Required qualifications

• 1–3 years experience in customer service, insurance, HR/payroll, social security or a similar role
• Structured and precise
• Customer-oriented
• Communicate clearly and empathetically in writing and on the phone
• Handle confidential information with discretion
• Comfortable with digital tools
• Fluent Dutch
• Fluent English

Nice to have

• Claims experience
• French

About the company

WARREN is pioneering Wealth Enablement to make pension, benefits and investing options modern and transparent in Belgium.