Team Lead, Fraud Investigations (Cash & Banking)

The role

You will lead the weekend Cash & Banking fraud team at Wealthsimple. You will oversee investigations into money movement and deposit fraud, and act as the weekend escalation point for urgent fraud events.

What you will do

• Lead the weekend Cash & Banking fraud team, with ownership of investigation quality, SLAs and recovery outcomes
• Oversee investigations into outgoing money movement fraud, including wires, Interac e-Transfers, cross-border payments and bank drafts
• Oversee investigations into deposit fraud, including mobile deposit, altered and counterfeit cheques, and EFT and direct deposit fraud
• Review and action Ops Sign Off requests, making decisions on holds, releases, restrictions and escalations
• Act as the weekend escalation point for urgent fraud events and large-value transactions
• Build relationships with partner financial institutions and navigate Payments Canada return processes
• Lead the team through bi-weekly 1:1s, QA reviews, coaching and feedback
• Manage daily shift production, ticket prioritization and team updates
• Provide subject matter expertise on fraud typologies and lead team training
• Collaborate with Product, Risk, AML, Legal and Operations teams to strengthen fraud controls

Required qualifications

• Bachelor's Degree or equivalent work experience
• Flexibility to work weekend shifts (Saturday and/or Sunday) as part of your regular schedule
• 2+ years specialized experience in fraud investigations
• Hands-on experience investigating money movement fraud and deposit fraud
• 2+ years experience in a supervisory or lead role managing a team handling fraud investigations
• Strong understanding of Canadian banking and payment regulations, clearing timelines, return codes and fraud liability frameworks
• Sound judgment under pressure and ability to decide independently
• Proficiency in data analysis to identify fraud patterns and evaluate control effectiveness
• Experience developing investigation workflows, policies, procedures and training
• Exceptional verbal and written communication skills

Nice to have

• Experience with real-time payments or after-hours fraud coverage
• Experience leading fraud recovery efforts with other financial institutions
• Bilingual, fluent in both English and French
• Experience with SQL

Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match, through Wealthsimple for Business
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
• Work outside Canada for up to 90 days per year
• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

Before you apply

• Weekend shift flexibility is a critical requirement for this role

About the company

Wealthsimple is a Canadian financial innovator offering managed investing, trading, cryptocurrency, tax filing, spending and saving products. It serves more than 4 million Canadians and is headquartered in Toronto.