Implementation Specialist, Single

The role

An Implementation Specialist guides new customers through the implementation, training, and activation of the Weave platform. You will manage a portfolio of customers to ensure they are configured and prepared to adopt scheduling, texting, and communication workflows.

What you will do

• Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
• Manage a portfolio of customers in various stages of onboarding.
• Lead customer training and activation calls for Weave products.
• Configure and activate Weave systems.
• Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams.
• Proactively manage customer expectations and communicate implementation milestones.
• Handle customer escalations and adoption concerns.
• Ensure customers understand how to maximize the value of Weave's features.
• Document customer interactions, implementation progress, and next steps.
• Schedule and conduct post-go-live check-in calls.

Required qualifications

• 2+ years of experience in customer-facing roles.
• Strong presentation and customer training skills.
• Ability to manage multiple implementations simultaneously.
• Excellent verbal and written communication skills.
• Strong technical aptitude and ability to troubleshoot software workflows.
• Ability to navigate ambiguity and operate in a fast-changing environment.
• Strong organizational and time management skills.
• Ability to build trust and influence customer behavior.
• Demonstrated ability to drive customer adoption and outcomes.
• Experience handling escalated customer situations.

Nice to have

• Experience implementing SaaS products.
• Experience training customers on software platforms.
• Knowledge of healthcare or dental practice workflows.
• Basic understanding of networking, phone systems, and integrations.
• Ability to thrive in a pilot environment and help shape evolving processes.
• Strong relationship-building skills with both customers and teammates.
• Self-starter mentality with the ability to identify opportunities for improvement.
• Passion for helping customers adopt new technology and achieve measurable value.

Before you apply

• Employment with Weave is contingent upon the successful completion of a background check.

About the company

Weave is an equal opportunity employer committed to fostering an inclusive workplace.