Chargeback Specialist

The role

You will manage a guided caseload of customer disputes and collect evidence to submit responses. You will also oversee the collection and return of disputed funds and assist in monitoring chargeback volumes.

What you will do

• Manage a small, guided caseload.
• Ensure timely updates and clear communication to merchants.
• Gather evidence and submit responses using established checklists and workflows.
• Submit responses timely to maximize success rate.
• Communicate positive and negative dispute outcomes to merchants.
• Oversee the collection and return of disputed funds.
• Maintain accurate financial records.
• Assist in proactive monitoring of chargeback volumes to identify potential fraud trends.

Required qualifications

• Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
• Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
• Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
• Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
• Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.

Nice to have

• Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and manage them.

Before you apply

• Employment with Weave is contingent upon the successful completion of a background check.

About the company

Weave is an equal opportunity employer committed to fostering an inclusive workplace.