Product Manager, Payments & RCM

The role

You will own product strategy, discovery, prioritization, and execution for payments and RCM workflows. You will work across payments, practice-management software, patient financial experiences, and healthcare revenue cycle management.

What you will do

• Own product strategy, discovery, prioritization, and execution for payments and RCM workflows.
• Improve how healthcare practices request, collect, record, and reconcile patient payments.
• Build workflows connecting payment activity with practice-management systems and other systems of record.
• Develop understanding of how practices reconcile transactions, settlements, refunds, and other payment activity.
• Identify opportunities to reduce manual work and eliminate fragmented workflows.
• Partner with customers and internal teams to validate solutions.
• Define product requirements, success metrics, and acceptance criteria.
• Use customer research, product analytics, and financial metrics to prioritize opportunities.
• Partner with Engineering to balance new capabilities with reliability and scalability.
• Collaborate with Sales, Customer Success, Support, Marketing, Finance, Risk, and Operations.

Required qualifications

• 4+ years of product management experience building and shipping software products.
• Meaningful product experience in at least one of the following areas: Healthcare payments or payment technology, Practice Management Software, EHR, or healthcare RCM, Financial reconciliation, patient
• Strong understanding of how complex operational workflows translate into product requirements and user experiences.
• Experience working closely with Engineering and Design to deliver technically complex products or integrations.
• Ability to understand APIs, data flows, system integrations, and dependencies.
• Strong analytical skills and experience using data to evaluate problems, prioritize investments, establish KPIs, and measure results.
• Ability to communicate clearly with both technical and nontechnical audiences.
• Experience conducting customer discovery and turning insights into product decisions.
• Demonstrated ability to operate effectively when the problem is not fully defined.

Nice to have

• Worked on payment reconciliation between a processor/payment platform and a PMS, EHR, ERP, accounting system, or other system of record.
• Understand healthcare payment workflows such as patient responsibility, statements, payment plans, card-on-file, post-insurance balances, collections, and payment posting.
• Worked for a PMS/EHR company, healthcare payments company, RCM technology company, payment processor, PayFac, or vertically integrated SaaS platform.
• Understand the payment lifecycle beyond checkout, including authorization, capture, settlement, funding, refunds, disputes, transaction matching, and reconciliation.
• Experience with platforms serving SMB healthcare practices, particularly dental, optometry, veterinary, medical, or other ambulatory healthcare markets.
• Understand enough of the healthcare revenue cycle to reason about claims, eligibility, insurance adjudication, patient responsibility, and collections.
• Naturally look for opportunities to replace manual financial workflows with automation.
• Can move comfortably between customer workflow details and broader product/business strategy.
• Ask why before jumping to a feature solution and challenge assumptions with data.
• Take ownership of outcomes rather than simply managing a roadmap or backlog.

Before you apply

• Employment is contingent upon the successful completion of a background check.

About the company

Weave is building a more connected financial experience for healthcare practices and their patients, bringing payments and revenue-cycle workflows directly into the communications and interactions practices use every day.