Customer Care Agent (all genders) - 100% Home-Office

The role

You will provide customer care and manage complaints regarding license plate recognition and fines. You will work with various departments to optimize customer service and solve problems via phone and email.

What you will do

• Acting as the first point of contact for customers
• Independent processing of complex complaints regarding license plate recognition, fines and special cases
• Processing customer inquiries and solving problems via telephone and email
• Reporting to the Customer Care Team Lead
• Working closely with Customer Success, Project Management, Business Development, Engineering and Product
• Actively working on the optimization of customer service
• Forwarding feedback to the respective departments

Required qualifications

• Two years of experience in customer support, call center or customer care with a focus on (escalating) complaint management
• Ability to set clear boundaries with customers and represent unpopular decisions
• Analytical working style
• Ability to work in a fast-paced environment
• German language skills at C2 level
• Basic English language skills

Nice to have

• further foreign language skills

Benefits

• Bike-Leasing
• Fahrtkostenzuschuss
• Ownership and creative freedom
• Team events and Spirit Days
• Monthly food allowance
• EGYM Wellpass or Urban Sports Club access to 1,000+ sports and health facilities
• Mac or Windows equipment

Before you apply

• Apply via the application portal

About the company

wemolo lives own (y)our growth and promotes an environment where innovation and personal development go hand in hand.