Medical Director, Clinical Program Design

Remote, USA. Posted 3 months ago

The role

The Medical Director will own the protocols driving virtual on-demand, urgent, and convenience care lines. You will lead and scale the clinical QA program and develop frameworks to track patient and clinical outcomes.

What you will do

Write, update, and refine clinical protocols behind care programs.
Integrate and scale protocols across partners and into platform logic.
Lead the clinical QA program and integrate AI to enable scale.
Turn QA findings into feedback for the network.
Develop frameworks and procedures to track patient and clinical outcomes.
Use data to improve care over time.
Manage clinical patient-safety escalation protocols and active escalations.
Maintain consistent clinical standards.

Required qualifications

MD or DO from an accredited institution
Board-certified in Family Medicine, Internal Medicine, or Emergency Medicine
Substantial clinical practice experience, including virtual care or telemedicine
Prior clinical leadership experience managing teams directly in telehealth, digital health, or a high-volume virtual practice
Hands-on experience with clinical quality assurance
Experience authoring and maintaining clinical protocols
Basic proficiency with AI tools & software
Active medical license in good standing in one or more states
Able to pass NCQA credentialing and Wheel's standardized background checks

Nice to have

Primary care experience
Experience integrating AI or automation into clinical quality or protocol workflows
Comfort with EHR configuration, clinical decision support, or point-of-care tooling
Multi-state licensure
ABOM Certification or expertise in cardio-metabolic conditions

Benefits

Medical, Dental and Vision
Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks

Before you apply

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position
Able to pass NCQA credentialing and Wheel's standardized background checks

About the company

Wheel equips companies with a platform to deliver virtual care at scale using configurable programs, an intuitive interface, and a nationwide network of clinicians.