Marketplace Operations Manager II

The role

You will own visit delivery for a defined set of client programs. You will manage marketplace performance outcomes, roster health, and program-level clinician pay costs.

What you will do

• Own marketplace performance outcomes including SLA attainment, clinician pay cost, and roster health.
• Build and adjust rosters to ensure SLA through client growth and volatility.
• Perform operational data analytics and reporting using SQL, Looker, and Excel.
• Manage the operating rhythm and upward performance visibility for programs.
• Partner with Capacity Planner to manage operational responses to demand volatility.
• Optimize program-level clinician pay cost and deploy incentive spend.
• Author real-time escalation and response playbooks.
• Audit AI agent decisions for quality and policy drift.
• Partner with clinician management to relay performance observations.
• Support client launches, implementations, and expansions.

Required qualifications

• Experience working in fast-paced, high-demand environments.
• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment.
• Strong data fluency with hands-on experience in SQL, Looker, and Excel.
• Direct, clear communicator capable of authoring and revising procedures.

Nice to have

• Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.
• Experience launching or configuring new client programs in a marketplace or platform business.
• Healthcare, telehealth, or regulated-workforce experience.
• Marketplace or platform experience.

Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks

Before you apply

• Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

About the company

Wheel equips companies with a platform to deliver virtual care at scale. They offer configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.