Customer Support Specialist (LATAM Only)

The role

You will configure, build, and troubleshoot automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You will respond to customer issues via Intercom and manage a portfolio of non-dedicated accounts.

What you will do

• Respond to customer issues via Intercom with a 2-minute response SLA on chat
• Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections
• Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier
• Proactively monitor customer usage and reach out before customers report problems
• Log bugs in Linear with full documentation and follow through to resolution
• Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed
• Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints
• Document solutions and share playbooks with the broader support team

Required qualifications

• Real SaaS support experience, not BPO, not scripted, not call center
• Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools
• Proactive instinct
• Ability to manage multiple open conversations simultaneously under a 2-minute SLA
• Strong written English, fast, clear, and professional
• Comfortable on Zoom sharing your screen and walking customers through fixes
• Full English fluency required

Nice to have

• Buenos Aires, Argentina strongly preferred

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses
• WeWork membership

About the company

Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation.