Customer Success Manager (Hybrid Buenos Aires, remote LATAM, or remote US)

Buenos Aires, Remote. Posted 7 months ago

The role

You will own a book of business from onboarding through renewal and expansion. You will drive growth by helping customers achieve outcomes and uncovering new problems to solve using Whippy products.

What you will do

Own a book of business end to end as a single point of contact
Own gross and net revenue retention
Run a proactive cadence on every account
Master Whippy products to build workflows, AI agents, and automations
Tie usage to business outcomes and report value
Turn wins into case studies, references, and testimonials
Spot expansion signals and hand warm leads to sales
Advocate for the customer by feeding feedback to product, sales, and engineering
Experiment and iterate on processes

Required qualifications

Communication above all
Curious, coachable, and low-ego
Comfortable getting technical
Strategic and commercial
Opinionated about customer experience
Self-directed
Fluent written and spoken English

Nice to have

2+ years in a customer-facing role (CSM, account management) at a technical SaaS product

Benefits

Monthly performance bonuses
WeWork membership

Before you apply

Able to work US Eastern hours (work starts at 8am)
45 minute call with Head of Customer Success
Take-home assignment to assess technical and strategic skills
30 minute call with CEO
30 minute call with CTO

About the company

Whippy is a communication, automation, and AI agent platform. It is a bootstrapped, profitable company used by over 1,000 businesses worldwide.