Enterprise Customer Success Manager (Remote LATAM or US)

The role

You will own a book of large, complex accounts to retain and grow revenue. You will act as a trusted advisor by managing onboarding, renewals, and expansions for customers, primarily in the staffing industry.

What you will do

• Own a book of business end to end from onboarding through renewal and expansion
• Run a proactive cadence on every account with prepared calls and mutual success plans
• Master Whippy products to build workflows, AI agents, and automations
• Manage multi-stakeholder relationships across executives, recruiters, and operations teams
• Proactively reach out to customers to prevent escalations
• Own gross and net revenue retention
• Tie usage to business outcomes and report value to customers
• Identify expansion signals and hand leads to sales
• Create case studies, references, and testimonials from wins
• Advocate for the customer by feeding feedback to product, sales, and engineering

Required qualifications

• 5+ years in customer success or account management at a technical SaaS product
• Experience owning large accounts with multiple stakeholders and significant revenue
• Fluent written and spoken English
• Based in Latin America or the US
• Able to work Eastern hours (start at 8am ET)

Nice to have

• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• One-hour presentation call
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform used by over 1,000 businesses. The company is bootstrapped, profitable, and growing fast.