Associate Solutions Engineer, Post-Sale (Remote LATAM or US)

Remote - Latin America. Posted 5 days ago

The role

You will design and build solutions including workflows, AI agents, and integrations for customers. You will own the customer relationship from onboarding through renewal and expansion.

What you will do

Design and build solutions in Whippy including workflows, AI voice and text agents, automations, and data syncs
Scope technical requirements with customers and translate them into a working build
Test and verify every piece before it goes live
Own the customer after go-live from onboarding through renewal and expansion
Act as a single point of contact and trusted technical advisor
Reach out proactively to customers to prevent escalations
Own gross and net revenue retention
Tie usage to business outcomes and report value
Spot expansion signals and hand warm leads to sales
Advocate for the customer by feeding feedback to product, sales, and engineering

Required qualifications

0-1 years of experience
STEM, engineering, or technical degree, or something that shows you are entrepreneurial
Fluent written and spoken English
Based in Latin America or the US
Able to work Eastern hours

Nice to have

Side projects where you built something with software, automations, or AI tools
Experience in the staffing industry
Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

Competitive compensation based on experience
Monthly performance bonuses

Before you apply

30-minute call with Head of Customer Success
Take-home assignment assessing technical and strategic skills
Presentation of assignment in a one-hour call
30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform. It is a bootstrapped, profitable company used by over 1,000 businesses worldwide.