Implementation Specialist (Remote LATAM or US)

The role

You will lead onboarding and implementation for customers, specifically in the staffing industry. You will act as a trusted advisor through renewal and expansion to drive growth and measurable outcomes.

What you will do

• Lead onboarding and implementation end to end including kickoff, ATS integration, configuration, training, and launch.
• Get customers to their first measurable outcome fast.
• Build workflows, AI agents, and automations to grow results.
• Stay on after launch as a single point of contact and trusted advisor.
• Manage renewal and expansion through prepared calls and success plans.
• Reach out proactively to customers.
• Own gross and net revenue retention.
• Tie usage to business outcomes and report value.
• Spot expansion signals and hand warm leads to sales.
• Turn wins into case studies, references, and testimonials.

Required qualifications

• 0-1 years of experience
• New grads are welcome
• STEM or technical degree, or something that shows you're entrepreneurial
• Fluent written and spoken English
• Based in Latin America or the US
• Able to work Eastern hours

Nice to have

• Experience training people
• Setting up software for a team
• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• One-hour call to present assignment
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform used by over 1,000 businesses. The company is bootstrapped, profitable, and growing fast.