Enterprise Solutions Engineer, Post-Sale (Remote LATAM or US)

The role

You will design and build solutions including workflows, AI agents, and integrations for large staffing industry customers. You will own the customer relationship from onboarding through renewal and expansion to drive revenue growth.

What you will do

• Design and build solutions in Whippy including workflows, AI voice and text agents, automations, and data syncs
• Scope technical requirements with customers and translate them into a working build
• Test and verify every piece before it goes live
• Own the customer after go-live from onboarding through renewal and expansion
• Run multi-stakeholder relationships across executives, recruiters, and operations teams
• Own gross and net revenue retention
• Tie usage to business outcomes and report value back in metrics
• Spot expansion signals and hand warm leads to sales
• Turn wins into case studies, references, and testimonials
• Advocate for the customer by feeding feedback to product, sales, and engineering

Required qualifications

• 5+ years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role
• Experience leading complex technical rollouts for large customers
• Fluent written and spoken English
• Based in Latin America or the US
• Able to work Eastern hours

Nice to have

• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• Presentation of assignment in a one-hour call
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform used by over 1,000 businesses. The company is bootstrapped, profitable, and growing fast.