Customer Success Manager (Remote LATAM or US)

The role

You will own a book of business end to end, from onboarding through renewal and expansion. You will act as a trusted advisor to customers, primarily in the staffing industry, to drive growth and ensure they achieve desired outcomes using Whippy's products.

What you will do

• Own a book of business end to end as a single point of contact.
• Run a proactive cadence on every account with prepared calls and success plans.
• Master Whippy's products to build workflows, AI agents, and automations.
• Prioritize multiple customers and projects based on impact.
• Proactively reach out to customers to prevent escalations.
• Own gross and net revenue retention.
• Tie product usage to business outcomes and report value.
• Identify expansion signals and hand leads to sales.
• Create case studies, references, and testimonials from wins.
• Advocate for customers by feeding feedback to product, sales, and engineering.

Required qualifications

• 2-5 years in a customer-facing role (customer success, account management) at a technical SaaS product.
• Fluent written and spoken English.
• Based in Latin America or the US.
• Able to work Eastern hours (start at 8am ET).
• Technical, strategic, and commercial mindset.
• Self-directed and organized.
• Comfortable with technical product mastery.

Nice to have

• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute introductory call
• Take-home assignment assessing technical and strategic skills
• Presentation of assignment in a one-hour call
• 30-minute call with the CEO

About the company

Whippy is a communication, automation, and AI agent platform used by over 1,000 businesses. The company is bootstrapped, profitable, and growing fast.