Associate Customer Project Manager (Remote LATAM or US)

The role

You will run customer projects end to end from kickoff to launch. You will own a book of customers to drive growth, onboarding, and implementation using AI software.

What you will do

• Run every customer project end to end including scope, plan, timeline, owners, and follow-through.
• Keep customers and the team aligned with prepared calls, agendas, written recaps, and success plans.
• Own the customer from onboarding through renewal and expansion.
• Build workflows, AI agents, and automations within the product.
• Reach out proactively to customers to prevent escalations.
• Own gross and net revenue retention.
• Tie usage to business outcomes and report value in customer metrics.
• Spot expansion signals and hand warm leads to sales.
• Turn wins into case studies, references, and testimonials.
• Advocate for the customer by feeding feedback to product, sales, and engineering.

Required qualifications

• 0-1 years of experience
• New grads are welcome
• STEM, engineering, or technical degree, or something that shows you are entrepreneurial
• Fluent written and spoken English
• Based in Latin America or the US
• Able to work Eastern hours (start at 8am ET)

Nice to have

• Experience managing projects in school, internships, or on a job site
• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• One-hour call to present assignment
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform. It is a bootstrapped, profitable company used by over 1,000 businesses worldwide.