Solutions Engineer, Post-Sale (Remote LATAM or US)

The role

You will design and build solutions including workflows, AI agents, and integrations for customers. You will own the customer relationship from onboarding through renewal and expansion to drive revenue growth.

What you will do

• Design and build solutions in Whippy including workflows, AI voice and text agents, automations, and data syncs
• Scope technical requirements with customers and translate them into a working build
• Test and verify every piece before it goes live
• Own the customer after go-live from onboarding through renewal and expansion
• Act as a single point of contact and trusted technical advisor
• Juggle multiple customers and projects and prioritize based on impact
• Proactively reach out to customers to prevent escalations
• Own gross and net revenue retention
• Tie usage to business outcomes and report value in customer metrics
• Spot expansion signals and hand warm leads to sales

Required qualifications

• 2-5 years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role at a SaaS company
• Based in Latin America or the US
• Fluent written and spoken English
• Able to work Eastern hours

Nice to have

• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• One-hour call to present assignment
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform. It is a bootstrapped, profitable company used by over 1,000 businesses worldwide.