Associate Customer Success Manager (Remote LATAM or US)

The role

You will own a book of business from onboarding through renewal and expansion. You will act as a trusted advisor to customers, primarily in the staffing industry, to drive growth and product value.

What you will do

• Own a book of business end to end from onboarding through renewal and expansion
• Run a proactive cadence on every account with prepared calls and mutual success plans
• Master Whippy products to build workflows, AI agents, and automations
• Reach out proactively to customers via phone to prevent escalations
• Own gross and net revenue retention
• Tie usage to business outcomes and report value to customers
• Spot expansion signals and hand warm leads to sales
• Turn wins into case studies, references, and testimonials
• Advocate for the customer by feeding feedback to product, sales, and engineering
• Experiment and iterate on processes

Required qualifications

• 0-1 years of experience
• New grads are welcome
• STEM or technical degree, or something that shows you are entrepreneurial
• Fluent written and spoken English
• Based in Latin America or the US
• Able to work Eastern hours (start at 8am ET)
• Communication skills
• Fast and proactive
• Curious, coachable, and low-ego
• Comfortable getting technical
• Strategic and commercial
• Opinionated about customer experience

Nice to have

• Customer-facing internships or jobs
• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• One-hour call to present assignment
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform used by over 1,000 businesses. It is a bootstrapped, profitable company founded in 2021.