Head of Operations

The role

The Head of Operations will own all company functions excluding sales, product building, and customer service. You will personally run and document five key areas including revenue operations, contracts, partner administration, people operations, and systems before building a team to manage them.

What you will do

• Run revenue operations including billing, collections, and payments via Stripe and HubSpot
• Manage sales operations including pipeline reporting, commission calculation, and deal desk support
• Handle contracts including order forms, MSAs, NDAs, and partner agreements
• Manage vendors and SaaS renewals, usage audits, and seat counts
• Administer partner records, revenue share calculations, and co-marketing logistics
• Manage the recruiting process including sourcing, outreach, scheduling, and pipeline
• Handle offers, onboarding, offboarding, PTO, and expense policies
• Hire and manage an Operations Associate
• Document every process for junior staff to run
• Manage security, data compliance, and SOC 2 readiness

Required qualifications

• Built an operations function from scratch
• Managed people and built processes that others ran independently
• Handled external parties including partners, vendors, or customers
• Willing to be hands on for the first six months
• Organized to a fault
• Clear in writing
• Comfortable being direct with a founder
• Fluent written and spoken English
• Able to work US Eastern hours
• Experience at a SaaS company

Nice to have

• Experience at a SaaS company that sells to operators rather than tech companies
• Staffing or HR tech experience

Before you apply

• A 45 minute call with the CEO
• A take home assignment to fix, document, and hand off a process
• A 30 minute call with the CTO
• References, including someone who reported to you

About the company

Whippy is a communication, automation, and AI agent platform. It is a bootstrapped, profitable, and growing company with over 1,000 customers.