Customer Project Manager (Remote LATAM or US)

The role

You will run customer projects end to end from kickoff to launch and beyond. You will own a book of customers to drive growth, achieve desired outcomes, and manage retention and expansion.

What you will do

• Run every customer project end to end including scope, plan, timeline, owners, and follow-through
• Keep customers and team aligned with prepared calls, agendas, recaps, and success plans
• Own the customer from onboarding through renewal and expansion
• Build workflows, AI agents, and automations within the product
• Juggle multiple customers and projects and prioritize based on impact
• Proactively reach out to customers to prevent escalations
• Own gross and net revenue retention
• Tie usage to business outcomes and report value
• Spot expansion signals and hand leads to sales
• Turn wins into case studies, references, and testimonials

Required qualifications

• 2-5 years managing projects with real deadlines and real stakeholders
• Communication skills
• Fast and proactive
• Curious, coachable, and low-ego
• Comfortable getting technical
• Strategic and commercial
• Opinionated about customer experience
• Self-directed
• Based in Latin America or the US
• Fluent written and spoken English
• Able to work Eastern hours

Nice to have

• Software experience
• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• Presentation of assignment on a one-hour call
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform. It is a bootstrapped, profitable company used by over 1,000 businesses worldwide.