Implementation Manager (Remote LATAM or US)

The role

You will lead onboarding and implementation for customers, specifically in the staffing industry. You will act as a trusted advisor through renewal and expansion to drive growth and measurable outcomes.

What you will do

• Lead onboarding and implementation end to end including kickoff, ATS integration, configuration, training, and launch.
• Get customers to their first measurable outcome fast.
• Build workflows, AI agents, and automations to grow results.
• Stay on after launch as a single point of contact and trusted advisor.
• Manage multiple customers and projects simultaneously.
• Own gross and net revenue retention.
• Spot expansion signals and hand warm leads to sales.
• Turn wins into case studies, references, and testimonials.
• Advocate for the customer by feeding feedback to product, sales, and engineering.
• Experiment and iterate on processes.

Required qualifications

• 2-5 years in implementation, onboarding, or professional services at a technical SaaS product.
• Based in Latin America or the US.
• Fluent written and spoken English.
• Able to work Eastern hours (start at 8am ET).

Nice to have

• Experience in the staffing industry
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn

Benefits

• Competitive compensation based on experience
• Monthly performance bonuses

Before you apply

• 30-minute call with Head of Customer Success
• Take-home assignment assessing technical and strategic skills
• One-hour call to present assignment
• 30-minute call with CEO

About the company

Whippy is a communication, automation, and AI agent platform used by over 1,000 businesses. The company is bootstrapped, profitable, and growing fast.