Product Manager II, Business Systems

The role

This person will guide the prioritization, internal alignment, and delivery of business systems capabilities. They will improve business processes, use AI to create prototypes, and own key business KPIs.

What you will do

• Drive research, development, and delivery of new capabilities and process improvements.
• Set a strategy, roadmap, and measurable goals for the area and team.
• Write high quality documents to support the product life cycle.
• Use AI tools daily to create prototypes and proofs of concept.
• Take ownership of key company metrics related to processes, efficiency, and service reliability.
• Own and optimize systems that cut across all parts of the business.
• Collaborate with Engineers and Analysts to define detailed systems and process designs.
• Collect and analyze customer needs through research and testing methodologies.
• Develop and manage relationships with third-party vendors and service providers.

Required qualifications

• 3+ years in Product Management with a record of successful delivery and impact collaborating with an engineering team.
• Deep analytical, prioritization, and problem-solving skills.
• Track record of good judgment around focus and shaping deliverables.
• Experience working with physical product logistics, e-commerce and/or subscription companies.
• Experience designing and driving commerce business processes that integrate with platforms like Netsuite and Salesforce.
• Ability to synthesize requests from cross-functional leaders and build consensus around a sequenced roadmap.
• Strong written and oral communication skills.
• Entrepreneurial mindset with the ability to succeed in a fast-paced environment.
• Curious, positive attitude, and passionate about improving the experience of members.

Nice to have

• Previous experience in analytics
• Experience with SQL/Amplitude/Sigma for data analysis

Benefits

• Base salary
• Generous equity package

Before you apply

• All candidates must be prepared to be onsite full-time.
• Participates in E-verify to determine employment eligibility.

About the company

WHOOP is on a mission to unlock human performance and healthspan. The company makes a physical product and sells it through many channels around the world.