Business Analytics Manager (Operations)

The role

The Business Analytics Manager will partner with Operations teams to create visibility and drive insights. This person will shape data infrastructure, define performance metrics, and manage a team of analysts.

What you will do

• Generate and drive the strategic analytic roadmap to identify inefficiencies across the order lifecycle.
• Own operational metrics and bridge operations and finance on forecasting and spend tracking.
• Lead analytics for quarterly cost reduction initiatives.
• Contribute to S&OP reviews and Operations OKR check-ins.
• Partner with Operations, Membership Services, and Finance to improve vendor accountability and member experience.
• Collaborate with Data Engineering to improve pipeline reliability and data access.
• Build, maintain, and ensure accurate data assets and metric definitions.
• Manage, mentor, and grow a team of analysts.

Required qualifications

• 6+ years of experience in analytics, operations, supply chain, fulfillment, or logistics in a consumer business
• Experience managing or mentoring analysts
• Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities
• Proven ability to operate at both strategic and tactical levels
• Comfort representing analytics in cross-functional settings and influencing senior stakeholders
• Proficiency in SQL
• Experience with dbt, Snowflake, or similar ELT/data warehouse platforms

Nice to have

• eCommerce, hardware, CPG, or retail experience

Benefits

• base salary
• generous equity package

Before you apply

• Must be prepared to relocate to the Boston, MA office if necessary
• Participates in E-verify to determine employment eligibility

About the company

WHOOP is on a mission to unlock human performance and healthspan. The company empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.