Learning Manager

The role

You will lead the development, execution, and continuous improvement of scalable learning programs for the global Membership Services organization. You will lead a team of learning professionals and oversee the learning technology ecosystem.

What you will do

• Define and execute a comprehensive learning strategy and roadmap.
• Oversee scalable programs across onboarding, continuing education, product readiness, systems training, and employee development.
• Lead, coach, and develop a team of learning professionals.
• Oversee the strategy, governance, administration, and optimization of the Learning Management System and learning technology ecosystem.
• Guide the development of engaging, accessible, and performance-based learning experiences.
• Establish consistent learning standards, trainer certification processes, and quality assurance practices.
• Establish learning KPIs, reporting frameworks, and evaluation processes.
• Partner with Membership Services leadership and cross-functional teams like Operations, HR, Product, and Technology.

Required qualifications

• 6+ years of experience in Learning & Development, Training, Learning Operations, or a related field
• 2+ years of direct people management experience
• Experience developing and executing learning strategies, onboarding programs, and ongoing employee development initiatives
• Experience leading, coaching, and developing learning professionals
• Experience managing or overseeing Learning Management Systems (LMS)
• Strong understanding of adult learning principles, instructional design methodologies, and learning evaluation frameworks
• Analytical and problem-solving skills to leverage learning data and employee performance metrics
• Strong project management, communication, and cross-functional collaboration skills
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks
• Must be authorized to work in Ireland

Nice to have

• Experience with enterprise learning technologies or LMS implementations
• Experience supporting global customer service, contact center, or BPO environments

Benefits

• Access to locally applicable benefits programs

Before you apply

• Ireland candidates must be authorized to work in Ireland
• Ireland candidates must be prepared to work from the designated office location in Limerick as required

About the company

WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. The company is on a mission to unlock and inspire performance for life.