Customer Success Manager, Government and Defense

The role

This person will manage Government and Defense programs after the sale. They will handle customer onboarding, program execution, and the development of scalable post-sale resources.

What you will do

• Serve as the day-to-day point of contact for assigned G&D accounts.
• Own customer onboarding and program launch execution.
• Track program milestones, deliverables, dependencies, and account health.
• Build and maintain scalable G&D post-sale resources.
• Troubleshoot customer and participant issues and coordinate escalations.
• Maintain accurate account information, program trackers, and documentation.
• Coordinate across Sales, Operations, Support, and Product teams.
• Support account reviews and renewals.
• Collaborate with clients across the Middle East including occasional early morning meetings (7:00–9:00 AM Eastern Time).

Required qualifications

• Experience managing customer programs, onboarding, implementation, customer success, account operations, or similar post-sale responsibilities.
• Strong program management and organizational skills.
• Strong written and verbal communication skills.
• Experience developing repeatable processes, documentation, enablement materials, training materials, or other resources.
• Ability to independently manage tactical customer relationships, onboarding, program launches, routine communications, troubleshooting, and ongoing program execution.
• Ability to coordinate effectively across cross-functional teams.
• Ability to identify customer risks, adoption gaps, recurring issues, and opportunities for improvement.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks.
• Must be prepared to relocate to work out of the Boston, MA office if necessary.

Benefits

• Competitive base salaries
• Meaningful equity
• Generous equity package

Before you apply

• Participates in E-verify to determine employment eligibility

About the company

WHOOP is on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.