Senior Revenue Recovery Analyst

The role

This person will own and optimize strategies to protect and recover revenue across the member lifecycle. They will focus on improving payment recovery, reducing device loss, and preventing scams and abuse using data to drive improvements.

What you will do

• Own key revenue recovery and loss-prevention metrics
• Develop and execute strategies to improve payment recovery
• Identify root causes and financial impact of device loss and develop scalable strategies
• Identify emerging patterns of scams and abuse and develop preventative measures
• Build a testing and measurement framework to evaluate revenue recovery initiatives
• Assist in incident response for revenue-impacting events
• Partner cross-functionally to prioritize and implement initiatives

Required qualifications

• 5+ years of experience in payments, revenue operations, fraud/risk, or similar field
• Demonstrated experience using data and experimentation to identify opportunities, diagnose issues, and drive measurable business outcomes
• Experience developing or optimizing strategies related to payment recovery, fraud and abuse prevention, loss prevention, or similar revenue-protection programs
• Strong analytical and financial acumen
• Proven ability to lead complex, cross-functional initiatives
• Ability to balance revenue optimization and risk reduction with the member experience
• Strong communication skills
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks

Benefits

• Base salary
• Generous equity package

Before you apply

• Must be prepared to relocate if necessary to work out of the Boston, MA office
• Participates in E-verify to determine employment eligibility

About the company

WHOOP believes in the power of humans to transform how they feel, perform and age. They serve the aspiring with a mission to unlock and inspire performance for life.