Change Management Specialist, Membership Services

The role

This person will help Membership Services adopt, embed, and sustain operational change. They will shape and operate a change management framework supporting changes to products, policies, processes, tools, and ways of working.

What you will do

• Manage the Membership Services change intake, assessment, and sizing process.
• Build and execute change plans defining member experience, communications, and success measures.
• Coordinate with Learning & Training, Quality, Knowledge Management, and Support Operations.
• Assess the impact of upcoming changes on AI-enabled support and automation.
• Manage assigned changes through implementation, adoption, and reinforcement.
• Partner with Launch Readiness Specialists on complex initiatives.
• Engage Membership Services leaders and frontline teams to validate impacts and gather feedback.
• Track adoption and outcomes using employee feedback, training, quality trends, and member data.
• Provide stakeholder updates and facilitate post-implementation reviews.

Required qualifications

• 2+ years of experience in change management, project coordination, enablement, operations, or a related field.
• Experience supporting change from planning through implementation, adoption, and reinforcement.
• Strong organizational and project management skills.
• Excellent communication and stakeholder management skills.
• A member-first, data-informed approach to identifying risks and measuring outcomes.
• Fluency with AI-enabled tools.
• Demonstrated passion for performance, health and wellness, and the WHOOP mission.

Benefits

• Competitive base salaries
• Meaningful equity
• Generous equity package

About the company

WHOOP is on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.