Whop
Head of Payment Relations
Palo Alto, CA. Posted 18 days ago
The role
You will own relationships with payment partners end to end. You will monitor dispute and chargeback rates, card network program exposure, reserves and fines across partners.
What you will do
- Own relationships with payment partners
- Run weekly check-ins with each payment partner
- Monitor dispute and chargeback rates, card network program exposure, reserves and fines across partners
- Spot problems before they escalate
- Work closely with the Head of Compliance to flag and resolve compliance issues
Required qualifications
- Experience in account management, partner management or payments risk at a PSP, acquirer or high-volume merchant or platform
- Fluency in disputes and chargebacks, card network monitoring programs, and how processors make risk decisions
- A track record of building trusted relationships with senior partner contacts, and of pushing back when needed
- Ownership mindset
Benefits
- Top compensation & equity
- Equinox membership
- Lunch & dinner M–F
- Unlimited PTO
- health / vision / dental
- Latest MacBook Pro
About the company
Whop's mission is to deliver everyone a sustainable income. 50,000+ people make money on Whop every month.