Whop
Customer Success Manager, Services (US)
Brooklyn, NY. Posted 9 days ago
The role
You will onboard new services and industrial customers to Whop. You will manage their first months by moving payments and billing onto the platform and rolling out to additional locations.
What you will do
- Onboard new services customers and get them live fast
- Move their payments and billing onto Whop
- Roll out to additional locations for multi-site operators
- Spot accounts at risk early and fix the problem yourself
- Hand healthy, growing accounts to the account team
Required qualifications
- Operator background in services, field service, or industrial businesses
- Top performing CSM or onboarding lead in field service, industrial, or payments software
- Experience with owner-operated and family businesses
- Comfortable talking to an owner without a script
Benefits
- Equinox membership
- Lunch & dinner M–F
- Rent stipend within 0.5 mile of the office
- Citi Bike
- Ubers home after 10pm
- Unlimited PTO
- health / vision / dental
- Latest MacBook Pro
About the company
Whop's mission is to deliver everyone a sustainable income. Currently 25,000 business operators earn over $7B per year on the platform.