Senior Manager, Business Operations

The role

You will lead the Revenue Operations team to connect commercial functions through shared data, processes, and definitions. You will act as an operating partner to senior leaders in Sales, Marketing, Customer Success, Implementation, People, and Finance.

What you will do

• Lead the Revenue Operations team
• Own shared business language including definitions, data, and processes
• Deliver client-level margin and cost-to-serve analysis
• Develop pricing and packaging points of view for revenue leadership
• Identify and automate manual, repetitive processes using AI
• Stand up a deal desk with approval workflows and pricing guardrails
• Partner with Sales and Marketing leaders for monthly business reviews
• Build and maintain processes, tooling, and automation

Required qualifications

• 5-8 years of total experience combining consulting or banking with time as an operator inside a company
• Experience managing people including coaching ICs and making talent calls
• Startup experience in fast-moving, ever-changing environments
• Strong analytical and financial modeling skills including forecasting
• Ability to build models in spreadsheets from scratch
• Data-first and self-sufficient with ability to work in raw data
• Commercial acumen regarding commercial terms, pricing, discounting, margin, and deal structure
• Clear communicator able to walk executives through problems
• Comfort with ambiguity and building structure
• Relentless follow-through

Nice to have

• Industry experience in fintech, financial services, lending, banking, or credit unions
• An MBA

Benefits

• Remote Flexibility
• Twice a year off-sites in exciting destinations
• Flexible PTO days yearly
• Stock options
• Home office setup budget
• Work trip budget for work-related trips and co-working
• Comprehensive health and dental insurance plans

Before you apply

• Approach interviews without the use of AI tools

About the company

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z) that develops software to turn Credit Unions into FinTech lenders.