Senior Customer Success Manager

United States, Remote. Posted 4 months ago

The role

You will own a portfolio of 12–15 mid-market Credit Union accounts. You will lead executive onboarding, drive product adoption, and manage strategic partnerships to ensure value realization and growth.

What you will do

Take ownership of a portfolio of 12–15 accounts
Build relationships with executive sponsors and key contacts
Lead the executive onboarding portion of implementations
Support adoption of core product capabilities
Establish relationships across accounts
Partner with internal teams to solve customer challenges
Lead high-impact QBRs/EBRs with executive stakeholders
Progress qualified expansion opportunities
Use customer data to drive adoption and executive alignment
Generate expansion opportunities and referrals

Required qualifications

5+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment
Proven success managing a book of 10-20 highly complex B2B accounts with six figures in ARR each
Executive presence and ability to guide senior stakeholders
Ability to hold a point of view and push back constructively with senior stakeholders
Resilience and adaptability
Bias to action and ownership mindset
Commercial acumen with experience identifying and driving expansion opportunities
Strong collaboration skills for working cross-functionally
Technical fluency and ability to translate product capabilities into business value
Willingness to travel up to 15 percent

Nice to have

Experience in SaaS and/or Fintech or consulting
Background in financial services or other regulated industries

Benefits

Remote Flexibility
Twice a year off-sites in exciting destinations
Flexible PTO days yearly
Stock options
Home office setup budget
Work trip budget for work-related trips and co-working
Comprehensive health and dental insurance plans

Before you apply

Applications are accepted on an ongoing basis
Approach interviews without the use of AI tools

About the company

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z) that develops software to help Credit Unions act as FinTech lenders.