Director of Professional Services

United States, Remote. Posted 4 months ago

The role

This leader will own and transform the delivery engine across Technical Delivery, PMO, and Solutions Consulting. You will build a scalable delivery operating model and work with Product and Engineering to reimagine how delivery work is done.

What you will do

Build trust and credibility with the team and cross-functional partners
Identify and launch high-impact changes to delivery motion
Own delivery metrics including CSAT, time to implementation, utilization, and delivery predictability
Lead the team to reduce time-to-implementation to targets
Reshape how the team is measured and incentivized
Build systems for clear expectations, priorities, and feedback
Reinvent roles using scalable, innovative technology and methods
Institutionalize a scalable delivery operating model
Develop the manager layer into leaders who autonomously own outcomes
Deliver executive-level visibility into delivery health, risk, and economics

Required qualifications

10+ years in SaaS Professional Services or Software Delivery
3+ years managing leaders
Proven track record of scaling and transforming delivery motions
Success working with Product and Engineering teams
Ability to coach and develop managers and staff resilient teams
Bias for action and experimentation in an ambiguous, fast-paced environment
High AI fluency
Ability to influence executives, peer functions, and leadership layers
Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics
Familiarity with PSA tools and SaaS delivery analytics

Nice to have

Financial services, fintech, or other regulated-industry experience

Benefits

Remote Flexibility
Twice a year off-sites in exciting destinations
Flexible PTO days yearly
Stock options
Home office setup budget
Work trip budget for work-related trips and co-working
Comprehensive health and dental insurance plans

Before you apply

Approach interviews without the use of AI tools

About the company

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z) that develops software to turn Credit Unions into FinTech lenders.