Senior Engagement Manager

United States, Remote. Posted 3 months ago

The role

Engagement Managers own the end-to-end success of Credit Union implementation projects from kickoff through go-live. You will drive the project management lifecycle, develop project plans, and partner with cross-functional teams to translate business objectives into executable plans.

What you will do

Drive the full project management lifecycle for a portfolio of onboarding projects
Develop project plans and work breakdown structures
Run status reporting and communication cadences with executive sponsors
Identify and mitigate implementation risk
Hold cross-functional project teams accountable to milestones and quality standards
Build methodologies for the Implementation team
Execute implementation projects in partnership with executive-level sponsors
Track detailed scope of engagement and execute change orders
Coach and mentor project team members

Required qualifications

5+ years of experience in engagement management, professional services, or implementation project management
Consultative background diagnosing business problems
Strong product instincts
Proven track record independently owning a full implementation or project lifecycle
Builder's mentality
Comfort operating with significant autonomy and limited formal support
Mindset of using AI as a working tool
Ability to hold cross-functional partners accountable without formal authority
Executive-level stakeholder management
Hands-on experience with enterprise software implementation across waterfall and agile methodologies
Sound judgment on risk and scope

Nice to have

Experience within enterprise SaaS or fintech

Benefits

Remote Flexibility
Twice a year off-sites in exciting destinations
Flexible PTO days yearly
Stock options
Dedicated budget for home office essentials
Budget for work-related trips and co-working
Comprehensive health and dental insurance plans

About the company

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z) that develops software to turn Credit Unions into FinTech lenders. The company aims to help credit unions provide seamless digital experiences and enhance how they interact with members.