Member of Technical Staff, Infrastructure

The role

You will own the platform our AI agents run on, from our own cloud to installs inside customers' clouds. This includes scaling browser infrastructure, executing zero-downtime cutovers, and building observability and alerting.

What you will do

• Own the platform our AI agents run on, from our own cloud (Kubernetes on AWS) to installs inside our customers' clouds
• Scaling the secure, sandboxed browser infrastructure our agents do their work in
• Planning and executing a zero-downtime cutover of production infrastructure
• Building the observability and alerting that keep long-lived agent workloads reliable
• Bringing up a new region and working out what data residency means for it
• Standing up Pace inside an enterprise customer's cloud (BYOC) and making that install repeatable for the next customer

Required qualifications

• 4+ years running production infrastructure
• Kubernetes and infrastructure-as-code experience
• Led a significant migration or cutover
• Comfortable owning networking and security boundaries end to end
• Strong observability instincts

Nice to have

• Experience shipping software into customer-controlled environments (BYOC, on-prem, or single-tenant enterprise)
• Experience with workload isolation and sandboxing, or browser automation
• Experience with durable-execution or workflow engines
• Experience operating under compliance regimes (SOC 2, GDPR, HIPAA)
• Experience in the insurance space

Benefits

• Competitive base salary + meaningful early-stage equity
• Full medical, dental, and vision coverage
• Unlimited PTO

About the company

Pace is an AI-native business process outsourcer for insurers. They combine the speed of AI agents with expert review by an insurance operations team to automate insurance tasks.