Partner Success Lead

The role

You will build and scale a growth function by managing strategic consulting and technology relationships. You will design the partner operating model and oversee partner-led deployments to ensure successful customer rollouts.

What you will do

• Build the Pace partner operating model including governance, rules of engagement, and incentives
• Maintain executive oversight of partner-led work from pilot to scaled production
• Align customer operations leaders, partner teams, engineers, and account executives
• Create the enablement system for onboarding, training, and certification
• Drive partner-led go-to-market enablement and joint account plans
• Identify expansion opportunities for agents across partner customer bases
• Bring partner and customer insight back to Product and Engineering
• Establish the playbook and operating cadence for future hires

Required qualifications

• Have built and grown senior relationships in strategic partnerships, alliances, account management, customer success, or consulting
• Experience working with large consulting firms, systems integrators, enterprise technology partners, or similarly complex partner organizations
• Ability to speak credibly with CEOs, CFOs, operations leaders, and risk and compliance teams
• Ability to explain how AI agents operate, when they escalate, and what human review is catching
• Ability to move between executive strategy and hands-on execution
• Ability to build trust across partner teams, engineers, account executives, product, and leadership
• High-ownership mindset

Nice to have

• Big 4 or strategy consulting experience
• Insurance or financial services experience
• Experience building a partner program from scratch
• A CPA or similar financial credential
• Startup experience

About the company

Pace is the AI operations partner for the world's leading insurers. They combine AI agents with expert review to automate complex insurance work.